I found this article this morning about airline complaints. I thought the timing uncanny seeing as how I had the worst experience flying on my recent trip to California. Check this out:
Airline Passenger Complaint Soaring
I find it odd that airlines are complaining about not making enough money and fuel prices being high while at the same time lowering their quality of customer service and care. Wouldn't it make more sense to keep customers happy in able to ensure that they'll keep flying and thus, keep money coming into the companies? I'm not saying that they should offer first class services to coach class passengers but they shouldn't leave people behind in the terminals, arrive to the gate half an hour late or more, and take off an hour late or more (personal experience from my trip). Because of one bad experience, I will never fly with U.S. Airways again. I really wish this article had come out before I bought my tickets because I may have made the decision to fly with another airline since U.S. Air has so many customer complaints, "The biggest change was in the rate of consumer complaints, up 60 percent overall. The rate more than doubled at US Airways...". Tickets aren't cheap and I expect more for my money.