Monday, April 07, 2008

It Wasn't Just Me

I found this article this morning about airline complaints. I thought the timing uncanny seeing as how I had the worst experience flying on my recent trip to California. Check this out:

Airline Passenger Complaint Soaring

I find it odd that airlines are complaining about not making enough money and fuel prices being high while at the same time lowering their quality of customer service and care. Wouldn't it make more sense to keep customers happy in able to ensure that they'll keep flying and thus, keep money coming into the companies? I'm not saying that they should offer first class services to coach class passengers but they shouldn't leave people behind in the terminals, arrive to the gate half an hour late or more, and take off an hour late or more (personal experience from my trip). Because of one bad experience, I will never fly with U.S. Airways again. I really wish this article had come out before I bought my tickets because I may have made the decision to fly with another airline since U.S. Air has so many customer complaints, "The biggest change was in the rate of consumer complaints, up 60 percent overall. The rate more than doubled at US Airways...". Tickets aren't cheap and I expect more for my money.


  1. I saw that article too. I usually fly only once a year and that is enough for me. I tend to forget about the whole experience by the time the next one rolls around.
    Have you ever seen Airline on A&E? dang....craziness!

  2. When we lived in Cali, we flew to Ohio and back all the time. Now, not so much which I guess is a good thing. I've only seen about one or two episodes of Airline. From what I remember, it was pretty crazy.

  3. I read a similar article over the weekend and it made me cringe at my upcoming flight to Hawaii and back. They'd better get their act together by the time I'm due out! Haha Last year, the airline lost my luggage--something about leaving it on the ground and forgetting to put it on the plane . . . I was not a happy flyer.

  4. LF~~Left your baggage on the ground?!?! That's ridiculous.


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